Call Center Solution

Orionox Dialer is a list of numbers dialer. Orionox Dialer can operate in two modes: manual and automatic. In manual mode, agents can dial the leads from web page one by one. In automatic mode, Orionox Dialer automatically dials the number of leads configured by auto dial level and connects dialed leads to agents when the call is answered.

Dialer Features

  • An agent to call clients in succession from a database through a web-client
  • Display a script for the agent to read with fields like name, address, etc. filled-in
  • Set a campaign to auto-dial and send live calls to available agents
  • Dial predictively in a campaign with an adaptive dialing algorithm
  • Transfer calls with customer data to a closer/verifier on the local system or a remote Asterisk server
  • Open a custom web page with user data from the call, per campaign
  • Autodial campaigns to start with a simple IVR then direct to agent
  • Broadcast dial to customers with a pre-recorded message
  • Park the customer with custom music per campaign
  • Send a dropped call to a voicemail box per campaign if no agent is available
  • Set outbound CallerID per campaign
  • Take inbound calls grabbing CallerID
  • Function as an ACD for inbound and fronter/closer verification calls
  • Have an agent take both inbound and outbound calls in one session(blended)
  • Start and stop recording an agent's calls at any time
  • Automatically record all calls
  • Schedule a callback with a customer as either any-agent or agent-specific
  • Ability in Manual dial mode to preview leads before dialing
  • Agents to be logged in remotely anywhere with just a phone and a web browser
  • Faster hangup and dispositioning of calls with one key press (HotKeys)
  • Definable Agent Wrapup-time per campaign
  •  more
Screen Shots
Orionox Dialer Home Page Intellisoft CRM Login Page Intellisoft CRM Home Page
Agent Login Page Agent Compaign Page Screen for after login
CRM Call Popup Single key call disposition Reports Home Page
Agent Time Detail Report Agent Status Detail Report Agent Performance Detail Report
Server Performance Report    

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